Intake and Benefits Enrollment Center (BEC) Coordinator
As the Intake and BEC coordinator of our agency, you will be responsible for management of the Intake Department as well as the BEC program, which includes staff working in other agency departments as well as volunteers. The goal of the Intake department is to receive incoming requests for services or assistance and accurately and efficiently direct referrals to appropriate services within the agency and/or resources in the community. The goal of BEC is to provide education and benefit navigation services throughout Atlantic and Cape May Counties through the effective and measurable linkage of Medicare eligible consumers to medical and financial benefits. The Intake and BEC Coordinator would accomplish these goals through the supervision and coordination of agency Intake and BEC staff and volunteers, the direct service in managing incoming requests for services and applications for entitlements, and outreach to the community with a focus on low-income individuals, seniors and disabled adults. The Intake and BEC Coordinator would also be responsible for managing grant requirements to include monthly reporting on outcomes and attendance at National Council on Aging (NCOA) conferences. As a Coordinator, this position also requires organizational, leadership, and decision making skills. Candidates must hold a Bachelor’s Degree in Social Work or a related field and possess excellent interpersonal, clinical verbal and written communication skills, be computer proficient in multiple applications and consistently manage multiple priorities. Since all staff interacts with our clients, you must be able to conduct yourself in a professional and courteous manner.
Duties & Responsibilities
· Interprets and ensures self and program are in compliance with BEC grant requirements.
· Provides leadership and manages Intake and BEC staff which includes staff from other departments including case managers and development as well as volunteers.
· Maintains records/files regarding referrals for treatment and recipients of the BEC screenings and applications.
· Represents the BEC program at internal and external meetings.
· Coordinates meetings as appropriate
· Provide training and support for agency employees and volunteers on BEC tools and linkages.
· Identify and solve problems; manage conflict; respond to grievances and investigate complaints or performance concerns of area of responsibility.
· Carries out all other assignments given by the Chief Executive Officer or designee.
· Create an ethical, non-discriminatory and safe work environment.
· Establish effective communication lines/methods.
· Responsible for knowing and following agency policies and procedures.
· Abides by Agency/NASW Code of Ethics.
- Perform BEC Grant administration, documentation, reporting and work with Clinical Director to assure the fidelity of the program to NCOA/BEC guidelines and renewal of BEC Grant.
- Supervise Intake Workers in their efforts to connect all referrals to appropriate resources within and outside of the agency.
- Develop, support and maintain collaborative relationships with government and non-profit agencies as well as JFS employees and volunteers
- Provide trainings to JFS staff and volunteers in the BEC process, which provides screening and application of medical and financial assistance.
- Coordinate the administration of BEC screenings and applications across agency programs to include, intake, development, and case management programs.
- Conducting outreach in the community to better reach Medicare-eligible individuals and assist them in the BEC process.
- Documentation of referrals to services, follow-up provided, services administered, and advocacy work related to incoming requests for services and enrollment of individuals in entitlements.
· Works with JFS’s Development/Communications Department for promotional items and volunteer engagement materials
· Participate in National Council On Aging Trainings and inform findings from relevant providers to JFS efforts.
- Position Requirements
· Education - Candidates must hold a Bachelor’s Degree in Social Work or related field or have two or more years of experience in a related position.
· Experience - Minimum 5 years of leadership and supervisory experience.
· Personal Trait - Ability to work effectively with Department/Program directors, staff and committees. Candidate must possess excellent interpersonal, clinical verbal and written communication skills, be computer proficient in multiple applications and consistently manage numerous priorities.
- Continuing Education - Licensure appropriate to discipline in which degree is conferred.
- Fleet- Position requires ability to drive. When using agency or own vehicle, employee must have a Valid NJ driver’s license and proof of NJ Auto Insurance ($100,000-$300,000). Driving will be suspended without these two forms of proof filed in Human Resources (Personnel file), annually.
- Working Conditions – Flexibility as far as schedule is concerned (Day, Evening, Full- and Part-Time).
Please send resume in confidence to email@example.com