ACCESS CENTER/FRONT SERVICES ASSOCIATE

Qualifications

  • High School Diploma, Associate Degree or related degree/certification.
  • Bilingual (Spanish) a plus.
  • Balanced and patient temperament.
  • Ability to work in a fast paced environment with a wide diversity of clients (internal & external).

Overview

 

As a member of the Access Center/Front Services Associate team, you are flexible, a quick learner and versatile. You possess strong communication skills---both written and verbal---and a sound work ethic. You approach your job with a positive and balanced attitude, and have a thorough understanding of the Agency’s policies and overall mission. Your specific position requirements include Customer Service, Scheduling and the ability to multitask in a fast pace environment. Since all staff interact with our clients, you must be able to conduct yourself in a professional and courteous manner.

 

Skills & Responsibilities

  • Customer Service (Engaging clients, community members and other employees, face to face and on the telephone.
  • Greeting and directing vendors (including subpoenas). Scheduling, in person at check out, as well as on the phone for clients.
  • Ability to become knowledgeable of who to call for what inquiry or circumstance and/or how to direct.
  • Ability to proactively correct and/or diffuse problems that may occur in waiting room or office area.
  • Re-scheduling clients by phone or in-person. Responding to requests from existing clients to rescheduling appointments.
  • Entering scheduled appointments and documenting client contacts into the electronic health record
  • Running reports for outpatient programming.
  • Coordinating communication between clients and other external professionals with prescribers. Please send resume in confidence to careers@jfsatlantic.org